Fancewin Privacy Policy — your data is our responsibility

Welcome to fancewin.ws. fancewin takes your privacy seriously. This Privacy Policy clearly explains what personal data we collect, how we use it, and the steps we take to keep your information safe.

Fancewin complies with Bangladesh and international data protection laws. Our Privacy Policy is designed to keep you fully informed about how your data is being used at all times.

By using the fancewin website or mobile app, you are considered to have read and accepted this Privacy Policy. If you have any difficulty understanding the policy, please contact our support team.

Fancewin collects various types of information to provide services and manage your account. The table below details what data is collected and for what purpose:

Fancewin only collects data that is strictly necessary. Collecting unnecessary or excessive information goes against our policy.

Fancewin collects your information in several ways. You should have a clear understanding of each method:

• Information provided directly by you: You provide information directly when completing the registration form, submitting documents for KYC verification, or contacting our support team.
• Automatic collection: When you use the fancewin website or app, certain information is automatically collected through cookies and tracking technologies.
• Payment Processing: Necessary transaction data is collected from the payment gateway during deposits or withdrawals.
• Third-party verification: As part of the KYC process, identity may be verified through accredited verification services.
• Public sources: In some cases, publicly available information may be used to help prevent fraud.

Fancewin uses the data we collect for the purposes listed below. We never use your information outside of these defined purposes:

• Account creation and management: To handle registration, login, password reset, and account security.
• Payment Processing: To process deposits, send withdrawals, and maintain transaction records.
• Identity Verification (KYC): To verify age and identity in compliance with legal requirements and to prevent money laundering.
• Customer Support: To quickly resolve your complaints, questions, or issues.
• Personalized experience: To show you personalized game suggestions, bonus offers, and promotions based on your preferences.
• Fraud prevention: To detect suspicious activity and keep your account secure.
• Legal compliance: To meet regulatory requirements and fulfill legal obligations.
• Service Improvement: To analyze user experience and continuously improve the fancewin platform.
• Marketing communications: To send you relevant offers and updates with your consent (which you can opt out of at any time).

Fancewin will obtain your consent before using any data for purposes other than those it was originally collected for.

Fancewin never sells your personal data. However, limited information may be shared with trusted parties in specific circumstances where it is necessary to deliver our services:

• Payment Provider: Payment gateways such as bKash, Nagad, Rocket, and others receive only the information needed to complete transactions. They operate under their own privacy policies.
• KYC verification services: Only the necessary documents are shared with accredited verification providers for the purpose of confirming your identity.
• Legal Authority: Information may be disclosed when required by court order, government directive, or legal investigation.
• Technology Service Provider: Limited data may be shared with contracted service providers for server hosting, cybersecurity, and analytics — all of whom are bound by strict confidentiality agreements.
• Business Transfer: You will be notified in advance of any changes to fancewin's business structure.

Fancewin uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

Fancewin uses the following types of cookies:

• Essential Cookies: To maintain login sessions, verify security, and keep core website functions running. These cannot be disabled.
• Performance Cookies: To remember your language preferences, game settings, and other personal preferences.
• Analytics Cookies: To understand which parts of the website are most used — all data is fully anonymised.
• Marketing cookies: To show you relevant ads and offers with your consent.

You can control or disable non-essential cookies through your browser settings. Keep in mind that turning off certain cookies may limit some features of the website.

Fancewin does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For a minimum of 5 years while your account is active and after closure (as required by law).
• Financial transaction records: 7 years from the date of the last transaction (in accordance with anti-money laundering laws).
• KYC documents: 5 years after account closure.
• Customer support communications: 2 years from the date of last contact.
• Cookies & browsing data: Up to 13 months.
• Marketing Preferences: Until you withdraw your consent.

Once the designated retention period ends, fancewin securely deletes or fully anonymizes your data so that you can no longer be identified in any way.

Under fancewin's Privacy Policy, you have the following rights over your personal data:

• Right to Access Data: You have the right to know what information we hold about you. Upon request, a complete data report will be provided within 30 days.
• Right to rectification: If any of your stored information is inaccurate, you can request that it be corrected.
• Right to Erasure: You have the right to request deletion of your data under certain circumstances (this does not apply to data held due to legal obligations).
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to data portability: You have the right to receive your data in a commonly used, portable format.
• Right to opt out of marketing: You have the right to subscribe to or unsubscribe from marketing communications at any time.

To exercise any of these rights, email us at support@fancewin.ws or reach out via live chat. We will respond to your request within 30 business days.

Fancewin is strictly for users aged 18 and above. We do not knowingly collect data from minors.

Age is verified during the registration process. If a minor's data reaches us for any reason, the account will be closed and all associated data permanently deleted as soon as it is identified.

Fancewin may update this Privacy Policy when necessary. Changes may occur due to legal updates, new service launches, or security improvements.

If any significant changes are made, fancewin will notify you in the following ways:

• A notice will be sent to your registered email address.
• A warning message will be displayed when you log in to the website.
• The "Last Updated" date at the top of this page will be updated accordingly.

Continued use of fancewin after any changes takes effect will be considered your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account.

For any questions, concerns, or complaints about this Privacy Policy, please contact fancewin's dedicated privacy team:

• Email: support@fancewin.ws
• Live Chat: Click the chat icon in the bottom-right corner of the website.
• Response Time: Usually within 24–48 hours.

Protecting your data is our top priority. fancewin is committed to addressing any privacy concerns you may have with the utmost seriousness.

For more details, visit our Terms & Conditions, Responsible Gambling and FAQ View Page.